|
Warranty Registration
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
|
Warranty Information
Warranty for the fan does not cover damage to the fan if it is moved
from one dwelling to another during the warranty period. The warranty
is completely void if the product is sold as second hand goods.
Ceiling Fan Warranty
You must have the original purchase receipt or bill of sale to make
a warranty claim. No claim will be accepted unless proof of date of
purchase is available at the time of making the warranty claim.
Ceiling Fan Warranty Period
The ceiling fan itself, excluding accessories such as the Remote
Control Transmitter and Receiver, is covered by an initial 1 year
in-home warranty. During this period, Fantasia Distribution Ltd will,
at its discretion, repair or replace defective product. Labour and
product delivery costs are borne by Fantasia Distribution Ltd during
this 1 year period. Fantasia Distribution Ltd must
authorise repairs and the costs associated. No costs will be refunded
unless Fantasia Distribution Ltd have agreed to them in writing in advance of any work taking place.
The cost of obtaining or using special access equipment (scissor lifts,
scaffolding etc.) is specifically excluded, and it is the
responsibility of the owner to provide such equipment and have it
safely installed and operated.
Following the 1 year in-home warranty period, Fantasia Distribution
Ltd offers a repair or replacement warranty on the motor assembly only,
for an additional 14 years. During this 14 year period, the owner is
responsible for any labour costs incurred in removing and re-installing
the fan, and for transport costs to Fantasia Distribution Ltd's repair
centre. Return freight to the customer will be paid by Fantasia
Distribution Ltd.
Remote Control Warranty Period
Fantasia Distribution Ltd's Remote Control Receivers and
Transmitters (Handsets) are covered by a 1 year in-home warranty under
the same conditions as described above for fans. An additional 1 year
repair or replacement warranty option is offered for Remote Control
Transmitters or Receivers.
Balance of Warranty on Repaired or Replaced Products
Any replaced or repaired product is covered only by the balance of the warranty remaining on the original article.
Transfer of Warranty
If the dwelling where the fan or remote control is installed changes
hands, the balance of the warranty passes to the new owner, providing
the original bill of sale for the product is retained by the new owner.
The following is NOT covered by warranty
- Any damage incurred after delivery to the owner that is not caused
by a fault in the products, materials or workmanship; damage from
lightning or power surges; incorrect installation; damage due to
incorrect installation; water damage of any kind; installation or use
outdoors; damage arising from connection to or use with alternative
power systems (e.g. inverters, solar, etc.).
- Ceiling fans not installed by a licensed electrician.
- Repair of a ceiling fan used incorrectly, accidentally damaged,
modified in any way or not serviced in accordance with the maintenance
instructions.
- Traveling costs incurred by Fantasia Distribution Ltd's personnel
or service agents over 25km from a Fantasia Distribution Ltd authorised
service depot and/or the cost of transporting and insuring the ceiling
fan between the nearest Fantasia Distribution Ltd agents' service depot
and its normal location. These costs must be met by the purchaser.
- Claims for damage to furniture, carpet, walls, ceilings,
foundations or any other consequential loss either directly or
indirectly resulting from a faulty ceiling fan, subject to any
statutory provisions to the contrary.
- Blade Ceiling Fans not purchased and installed in Mainland UK.
A service call fee will be charged where; there is no fault found
with the ceiling fan or; the defective operation of the ceiling fan is
due to failure of electricity or; the installation is not in accordance
with Fantasia Distribution Ltd instructions and/or applicable local
regulations or; the defects have been caused by incorrect application
or abuse of the ceiling fan or; the damage has been caused by
unauthorised persons attempting to repair the fan.
|